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Contact us

Support

Already purchased and have a question about your product? Try our FAQs.

FAQs

Returns

We understand things don't always work out. Visit our returns pages for more.

Returns

Shipping

Want to track your order, or get an idea how long delivery may take or see our policy?

Shipping

Need support?

Please check out our support guides below first.

Get in touch

We're happy to assist. Just let us know what we can help you and we'll do our best.

Need support?

Please check out our support guides below first.

Get in touch

We're happy to assist. Just let us know what we can help you and we'll do our best.

Where are we?

Although we are happy to assist you online via our website, we do have a brick and mortar store to make things that bit easier for you.

Contact Us

  • Address: 152 Main St
    Lucan, ON, N0M 2JO
  • Contact Number: (226) 400 - 4007
  • Email Address: info@firehousepet.ca
  • Store Hours:
    Monday 9:00 AM - 5:00 PM
    Tuesday 9:00 AM - 5:00 PM
    Wednesday 9:00 AM - 5:00 PM
    Thursday 9:00 AM - 5:00 PM
    Friday 9:00 AM - 5:00 PM
    Saturday 10:00 AM - 5:00 PM
    Sunday 12:00 PM - 4:00 PM
  • Follow Us:FacebookInstagramTikTokYouTube
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UPS / Purolator Drop Off Location

Drop off or pick up your packages at our shop. You need to print your own labels or bring us the QR code to scan.

We do not have any access to package information or control over delivery logistics.

All inquires will need to go through the shipping provider.

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Loyalty Card Swap

Have a frequent buyer card for a big box store but would prefer to support small family business?

Recently moved to town and its too far to use it where you used to?

We will honour it!

Bring us the card from your current frequent buyer program. If it's a brand we carry or have access to, we will honour it.(some exceptions may apply)Bring you card and come see us!