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Contact us

Need support?

Please check out our support guides below first.

Get in touch

We're happy to assist. Just let us know what we can help you and we'll do our best.

Need support?

Please check out our support guides below first.

Get in touch

We're happy to assist. Just let us know what we can help you and we'll do our best.

Contact Us

  • Address: 277 Main Street
    Lucan Biddulph, ON, N0M 2J0
  • Contact Number: (226) 400 - 4007
  • Email Address: info@firehousepet.ca
  • Store Hours:
    Monday 9:00 AM - 5:00 PM
    Tuesday 9:00 AM - 5:00 PM
    Wednesday 9:00 AM - 5:00 PM
    Thursday 9:00 AM - 5:00 PM
    Friday 9:00 AM - 5:00 PM
    Saturday 10:00 AM - 5:00 PM
    Sunday 9:00 AM - 5:00 PM
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Where are we?

Although we are happy to assist you online via our website, we do have a brick and mortar store to make things that bit easier for you. Our hours listed below are for the retail store, the grooming departmant may start at 9am. 

  • Address:  277 Main Street
    Lucan Biddulph, ON, N0M 2J0
  • Contact Number: (226) 400 - 4007
  • Email Address: info@firehousepet.ca
  • Store Hours:
  • Monday       10:00 AM - 5:00 PM
  • Tuesday     10:00 AM - 5:00 PM
  • Wednesday 10:00 AM - 5:00 PM
  • Thursday     10:00 AM - 5:00 PM
  • Friday          10:00 AM - 5:00 PM
  • Saturday     10:00 AM - 5:00 PM
  • Sunday       Closed
  •  
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UPS / Purolator Drop Off Location

Drop off or pick up your packages at our shop. You need to print your own labels or bring us the QR code to scan.

We do not have any access to package information or control over delivery logistics.

All inquires will need to go through the shipping provider.

Support

Already purchased and have a question about your product? Try our FAQs.

FAQs

Returns

We understand things don't always work out. Visit our returns pages for more.

Returns

Shipping

Want to track your order, or get an idea how long delivery may take or see our policy?

Shipping